Privacy Policy

Last updated: 9/21/2026

This Privacy Policy explains how R&D Services LLC dba Watts Good Electric (“Watts Good Electric,” “we,” “us,” or “our”) collects, uses, shares, and protects information about our customers and website visitors, including information related to text messages. It applies to information we collect through wattsgoodelectric.com, by phone, text message, email, and web chat, and while providing our electrical services.

Business Information

R&D Services LLC dba Watts Good Electric
280 16th Ave, Brick, NJ 08724
Phone: (732) 921-9078
Email: admin@wattsgoodelectric.com
NJ Electrical License #34EI01816600

Information We Collect

Depending on how you interact with us, we may collect:

Contact information: your name, phone number, email address, and billing and service addresses.
Service information: details about the work you request or we perform, including job descriptions, photos, notes, scheduling details, quotes, invoices, and payment status.
Communications: the content of text messages, emails, web chats, and voicemails you send us, and recordings and transcripts of phone calls with us or with our automated receptionist.
Payment information: payments made through our invoicing system are processed by third-party payment processors. We receive confirmation and limited details of the payment, not your full card number.
Website information: technical information such as your IP address, browser and device type, pages viewed, and referring website, collected through cookies and similar technologies.
Reviews and referrals: feedback you choose to give us, and contact details you provide for someone you refer.
Job applications: information you submit through our Now Hiring form, including your contact details, work history, references you list, and resume, which we use to evaluate your application and contact you about employment.

How We Use Your Information

To respond to inquiries and provide estimates, quotes, and scheduling.
To perform, manage, and follow up on electrical services.
To send invoices, payment reminders, and receipts.
To send appointment confirmations, visit reminders, “on my way” notifications, and job follow-ups.
To provide customer support and answer questions by phone, text, web chat, and email.
To handle calls, texts, and web chats with our automated AI receptionist (see below).
To request reviews and referrals, and, where you have agreed to receive them, to send promotional offers and updates.
To operate, secure, and improve our website and services, and to comply with legal obligations.

Automated AI Receptionist

Some calls, text messages, and web chats to our business may be answered by an automated AI receptionist provided through our business management software. It can answer questions about our business, take messages, create service requests, and help schedule or change appointments. These conversations may be recorded, transcribed, and summarized, and the information you provide may be added to your customer record. AI responses can contain mistakes. For anything urgent, please call us at (732) 921-9078. If you have an emergency involving fire, smoke, or shock, call 911.

Text Messaging

If you give us your phone number, or text or call the number we use for text messaging, we may send you text messages related to our services. The information we collect for text messaging includes your mobile phone number, your name, the content of your messages, and the date and time of messages sent and received.

Types of messages you may receive include: responses to your inquiries; quotes and estimates; appointment confirmations and reminders; “on my way” and arrival notices; job updates and follow-ups; invoices, payment reminders, and receipts; requests for reviews or referrals; replies from our automated AI receptionist; text-back messages if you call and we miss you; and, if you have agreed to receive them, promotional messages and special offers.

Message frequency varies based on your activity with us. Message and data rates may apply.

Opting out and getting help: you can opt out at any time by replying STOP to any text message. After you opt out, we will not send further messages, except as required to respond to a request you make. For help, reply HELP, call (732) 921-9078, or email admin@wattsgoodelectric.com. Additional terms for text messaging are in our Terms and Conditions.

Mobile information is not sold or shared for marketing. We do not sell, rent, or share your mobile phone number or text messaging opt-in information with third parties or affiliates for their marketing or promotional purposes. Text messages are delivered using service providers, such as our business management software provider and wireless carriers, who handle this information only to provide those services to us.

How We Share Information

We do not sell your personal information. We share it only as needed with:

Service providers that help us run our business, including our business management, scheduling, invoicing, and messaging software provider (Jobber); payment processors; wireless carriers and messaging providers; website hosting and analytics providers; and accounting and email providers. They may use the information only to provide services to us.
Legal and safety recipients where required by law, court order, or to protect our rights, customers, or property.
Successors in the event of a sale, merger, or transfer of our business, subject to this Policy.

How We Protect Your Information

We use reasonable safeguards to protect personal information, including secure, password-protected business systems provided by reputable vendors, restricted access to customer records, and encrypted connections on our website. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.

How Long We Keep Information

We keep customer and service records as long as needed to provide our services, handle warranty and billing matters, comply with legal and licensing obligations, and resolve disputes.

Your Rights and Choices

Access, correction, and deletion: you can ask us to tell you what personal information we hold about you, correct it, or delete it, subject to records we must keep by law.
Text messages: reply STOP at any time to stop receiving text messages.
Marketing emails: use the unsubscribe link in any marketing email, or contact us.
Additional rights: depending on where you live, you may have other rights under applicable privacy laws. Contact us and we will respond as the law requires.

To make a request, contact us at admin@wattsgoodelectric.com or (732) 921-9078. We may need to verify your identity first.

Cookies and Website Analytics

Our website uses cookies and similar technologies to make the site work and to understand how it is used. You can control cookies through your browser settings.